Does Instacart offer free returns? What's their exchange policy?

What is Instacart's return policy? Can you return merchandise both in store and in person? Can you return clearance items to Instacart? Do I need a receipt to make a return to Instacart? Does Instacart offer store credit if I do not have a receipt? Can you return used merchandise to Instacart?
Returns & exchanges policies rating: 5.0 - 1 ratings

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Yes, Instacart does offer free returns & exchanges.
Knoji Staff
138
Posted Nov 26, 2018

Yes, Instacart does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at instacart.com.

Shopping tip: (December 9, 2018): Use promo code FASG1401DB to save $10 off at instacart.com — redeem it here. You can also view more Instacart promo codes.

Update: we've found 5 more grocery delivery services that currently offer free returns & exchanges and 218 food & drink stores that are offering free returns & exchanges . You can also view all 6,409 stores that offer free returns & exchanges across all categories.

This user rated Instacart's returns & exchanges policies: 5.0
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About Instacart

Instacart is a major grocery delivery services company operating the e-commerce site instacart.com. Instacart sells its products and services in the grocery delivery services vertical, offering discounts and promo codes to its customers infrequently. Instacart has good ratings among shoppers on Knoji, with 30 ratings and an average rating of 4.0 stars. Instacart scores well compared to other brands in the grocery delivery services industry, providing 8 e-commerce features to better serve its customers.

Instacart's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Instacart offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that Instacart may not offer free shipping currently. Read full answer >>
International Shipping:
Yes
Instacart offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Instacart may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that Instacart may not accept PayPal currently. Read full answer >>
Apple Pay:
Yes
Instacart accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Instacart may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Instacart supports a promo code box on their website. Check the Instacart promo codes page for the latest coupon codes from Instacart. Read full answer >>
Sales:
Yes
Instacart runs a clearance and promotions page on their website. Check the official Instacart sales page for the latest discounted prices and sales directly from Instacart Read full answer >>
Black Friday Ad:
Maybe
It appears that Instacart may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Instacart may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Instacart may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Instacart may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Instacart may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Instacart may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
No
It appears that Instacart may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Instacart may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Instacart may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Instacart may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Maybe
It appears that Instacart may not offer contact information currently. Read full answer >>
Gift Cards:
Yes
Instacart offers gift cards and discounted gift cards during special promotional events. Find gift cards for Instacart. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Instacart offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that Instacart may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Instacart may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Instacart may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Instacart may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Instacart may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Instacart may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Instacart may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Instacart offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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